Shipping & Delivery Policy

Instant Digital Access

For any digital subscriptions, specialized digital reports, or downloadable educational materials:

• Delivery Method: Immediate online access or electronic delivery via email ([email protected]).
• Access Timeframe: Instantaneous upon confirmation of account registration or request.
• Shipping Costs: 0.00 EUR. Digital products and content downloads incur zero shipping or handling fees.

Physical Goods Delivery (When Applicable)

In instances where physical printed handbooks, educational journals, or conference materials are ordered through GA SISTEMI d.o.o.:

• Dispatch Locations: Orders are dispatched from our warehouse/office in Grosuplje, Slovenia (EU).
• Delivery Areas: Republic of Slovenia and member states of the European Union.
• Delivery Window (Slovenia): 1 to 3 business days via Pošta Slovenije or registered courier.
• Delivery Window (EU Countries): 3 to 7 business days via international courier service with tracking.
• Tracking Information: A tracking number is provided by email within 24 hours of dispatch.

Shipping Charges and Intra-EU Transparency

Physical shipping costs, if applicable to a specific publication order, are calculated and clearly displayed at checkout prior to payment finalization. Because shipments originate within Slovenia (European Union Single Market), no additional import duties or customs tariffs apply to deliveries within EU territory.

Fulfillment Assistance

Should you encounter any difficulty accessing digital content or experiencing delays with physical orders, our fulfillment team is at your disposal: